Engineered Oak - Warranty Coverage and Application

Hardwood flooring will continue to expand and contract during normal seasonal temperature and humidity changes. Product, when properly installed, may experience slight expansion and contraction and separation between boards, which is normal and excessive movement due to extreme weather conditions is to be expected. If separation does occur, it is not covered by this Warranty. Expansion gaps should be installed as required and recommended in our installation guide supplied in every carton. Therefore removal of skirting or trims may be required for rectification. Any subsequent damage or rectification costs to fixtures, skirtings or trims is not covered by manufacture warranty. Some timbers may naturally experience minor checking (cracks). This is not covered by this warranty. Being manufactured from a natural material, colour variations can occur between batches of the same species. Colour and appearance can also be affected by exposure to ultraviolet light and oxygen. 

Product thought to be defective by the person doing the installation should be returned to your dealer for inspection and possible replacement prior to installation. Installation implies acceptance of the appearance-related claims, relating to features visible at purchase, once the products are installed.

If the Engineered Oak flooring should fail to meet the Terms of the Warranty, Lakewood Flooring and the Manufacturer, at its option, will either supply replacement product from the current range or parts to repair or replace the defective product or refund Lakewood Flooring’s Invoice cost of the defective product prorated over the remaining life of this limited warranty. A minimum of 10% of the total installed surface area must be affected for the warranty to apply.

This Warranty is exclusive. It covers the repair or replacement of defective materials only. It does not cover labour costs. Installation of the replacement products will be at the buyer’s expense. The above remedy is the customer’s only and exclusive remedy for claims under this Warranty.

25 Year - Limited surface wear warranty

The Manufacturer warrants to the original purchaser that the timber coating will not, wear through under normal conditions and wear and tear, for a period of ten years from the date of purchase.

Gloss reduction and scratches caused by regular traffic are not considered wear through, and are not covered by this
warranty.

25 Year - Structural integrity warranty

The Manufacturer warrants its product in its original manufactured condition to be free from defects in material and workmanship, including lamination, assembly, dimension and grading. 

(May not apply to special or non-standard grade specifications, as advised at time of sale).

Conditions

The Manufacturer will honour claims under this Warranty, only if all of the following Conditions are satisfied:

  • The covered person must provide proof of date of purchase, original purchase price and that he/she is the original purchaser and the floor is at the original installation site.
  • At all times between purchase and installation, the flooring must be properly stored according to installation instructions.
  • This Warranty applies to interior residential construction only.
  • The flooring must be installed in accordance with the manufacturers installation instructions.
  • Relative humidity in the area of use must be maintained within a range of 35% to 75%.
  • Oak St Collection Flooring must be maintained in accordance with the manufacturers recommendations.
  • The Manufacturer must receive written notice within 30 days after discovery of any claimed defect or failure covered under this Warranty. The Manufacturer must be given 60 days following notice to inspect the product to confirm any
  • failure. Written notice should be sent to Lakewood flooring. The Manufacturer or its representatives must be given the opportunity to inspect the floor prior to any repair or alteration.
  • The Warranty will be made void if unusual man-made or natural disasters, including leaking or broken plumbing, fire, flood, rising water, earthquake or standing water occur during or after installation, or any other cause covered by home insurance.

Warranty exclusions

The Manufacturer’s Warranty does not cover the following:

  • Indentations, scratches, damage caused by negligence or accident, water erosion, insects, animals, high- heeled or spiked shoes, and high traffic areas
  • Failure to follow the Manufacturer’s written floating floor installation instructions, including protecting the floor from sub-floor moisture.
  • Exposure to excessive heat, sunlight or improper humidity in the area.
  • Improper maintenance, insufficient protection or misuse. The use of steam mops voids your warranty. Refer to Lakewood Flooring’s Maintenance Guide for full details. 
  • Where sub-floor heating is used.
  • Improper alterations to original manufactured product. Alterations or repairs to the Manufacturer’s original product will void any and all Warranties.
  • Changes in colour or appearance due to full or partial exposure to sunlight, weather, ageing or refinishing.
  • Failure due to structural changes in the sub floor, settling of the building or uneven sub floor that has not been adequately levelled.
  • Residence locked up for extended periods of time, will void warranty due to the inability to control temperature and Relative humidity.

Warranty disclaimers

The foregoing is in lieu of all other Warranties expressed or implied, including but not limited to the implied Warranties of merchant-ability and fitness for a particular purpose, except as covered by Common Law.

The Manufacturer’s shall not be liable for loss of use or any other incidental or consequential costs, expenses or damages incurred by the original purchaser.
This Warranty gives you specific Rights and you may also have other Rights that may vary from State to State. It should be read in conjunction with Lakewood Flooring Pty Ltd General Terms and Conditions of Sale (available upon
request).

Repair solutions

If a nick or scratch marks your hardwood floor, it can easily be repaired. Consult your Dealer for a colour-matched crayon- type filler stick, designed for use on UV-finished wood floors. You then simply need to fill in the scratch. If severe damage occurs, the old flooring can be removed and replaced with new boards of the same colour and style, or sanded and refinished.

Refinishing solutions

If the UV finish starts to show traffic wear patterns or loses its original gloss, a water-based urethane dressing can be used to restore the original gloss. Consult your Dealer or a professional Re-finisher, for products and instructions designed for use on UV-finished wood floors. If necessary, your floor can be lightly sanded and re-coated with a urethane finish. This will restore the gloss level and protect the wood. It is recommended that the entire floor be re-coated and that a professional Re-finisher be consulted to achieve the best results. It must be noted that some timbers may have a colour tint added to the coating. It is essential that Lakewood Flooring is contacted prior to any sanding or re-coating process.

Variation Disclaimer

Timber (Oak) floor boards are made from natural materials and variations in colour and texture occur within and between batches. Samples are indicative of overall colour and texture only. Care should be taken in making a selection
based on a single sample.

The benefits to the consumer under our warranty are in addition to other rights and remedies under a law in relation to the goods or services to which the warranty relates. The warranty requires that the consumer immediately contact the warranty provider upon becoming aware of a suspected product defect and ceases installing or using the goods. All claims require supporting documents and inspection reports as bound by the warranty terms and conditions. All expenses related to warranty claims are the responsibility of the consumer making the warranty claim.

Our goods come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

Warranty disclaimers

The foregoing is in lieu of all other Warranties expressed or implied, including but not limited to the implied Warranties of merchant-ability and fitness for a particular purpose, except as covered by Common Law.


The Manufacturer’s shall not be liable for loss of use or any other incidental or consequential costs, expenses or damages incurred by the original purchaser.
This Warranty gives you specific Rights and you may also have other Rights that may vary from State to State. It should be read in conjunction with Lakewood flooring Pty Ltd General Terms and Conditions of Sale (available upon
request).

How to fill a Claim

If you wish to make a claim under this warranty, you should visit Lakewood flooring or an Authorised stockist the product was purchased from or phone on 026239 3279 between 9am-5pm AEST
Monday to Friday.

When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of our product to our Authorised Reseller or Distributor.

You will not be able to gain the benefits of this warranty without making a valid claim. A claim must be made within 15 days of the defect or performance failure having been noticed.